Similar name detection warning: A critical patient safety feature now alerts care workers when multiple residents have similar or identical names. Warning banners appear on resident cards to help prevent medication administration errors and ensure correct resident identification. This maintains parity with existing safety features in legacy systems and supports CQC compliance.

Integrated customer support: Intercom: A support chatbot is now available directly within APOC Web, providing instant access to help articles and assistance without leaving the application. This reduces reliance on formal support tickets and enables faster resolution of common questions.

Enhanced chart action management: Chart actions now display in Current and Overdue statuses with full menu options including 'Mark Not Required', 'Assign User', and 'Flag Priority'. Users can now manage chart actions directly in APOC Web without switching to mobile applications.

Care plan audit trail enhancements: Individual goals, observations, and interventions in care plans now display information icons showing who last updated each item and when. This granular audit trail supports accountability and CQC compliance requirements.

Chart intervention evaluation: Nurses and team leads can now evaluate intervention effectiveness directly after submitting chart observations for Bowel and Seizure charts. This formally documents whether interventions were effective, supporting ongoing care plan reviews and clinical decision-making.

Copy chart feature: Users can copy values from previous chart submissions as a starting point for new entries, streamlining documentation of recurring observations while maintaining data accuracy.

Customer feedback collection: Users can now provide feedback on their experience through integrated feedback surveys, helping us understand user satisfaction and prioritise product improvements based on real user sentiment.

Chart and form enhancements: Enhanced alert generation for temperature monitoring and MUST chart submissions ensures important clinical indicators are properly flagged. Chart filtering, form editing capabilities, and validation have all been refined for improved accuracy and usability. Missing sections in MUST charts and issues with NEWS 2 chart decimal temperature values have been resolved.

Care plan refinements: Improved error handling ensures care plan evaluations are properly saved, and care domains now display assessment information more clearly. Issues preventing care plan creation on new facilities and problems with Skin Integrity Assessment form completion have been resolved.

Action management improvements: Updates to action schedule editing ensure fields behave correctly, duplicate actions no longer occur when modifying due times, and validation ensures only residents with appropriate chart access can be assigned to chart actions. The Actions tab visibility is now properly controlled by user permissions.

Resident information updates: Resident banner displays now correctly show who last updated resident details, maintaining accurate audit trails for clinical accountability and regulatory compliance.