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How to access and navigate resident demographic, healthcare, preference, and contact information

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Written by Jessica Smith
Updated over 2 weeks ago

The resident profile in Access Point of Care gives you detailed demographic, healthcare, preference, and contact information for each resident. This guide explains how to open a resident profile and what information you’ll find in each tab.


1. Access a Resident Profile

  1. Go to the Residence tab on the left menu.

  2. Select Resident.

The resident’s profile will open.


2. Resident Tab

  • Click the Resident tab to view demographic information.

  • Each icon represents a different section of the resident’s personal details.


3. Information Tab

This tab includes:

  • Admission details – first and last admission dates, dependency level, bed/room number, unique ID

  • Occupancy details

  • Name details – title, first name, middle name, surname, preferred name

  • Resident photo and upload date

  • Demographics – date of birth, gender, languages

  • Contact details – phone numbers, addresses, funding information


4. Healthcare Tab

Here you can view:

  • Healthcare provider information

  • National Insurance number

  • NHS identifiers


5. Resident Preferences

This section includes:

  • DNAR status and comments

  • Funeral preferences, including funeral director details and notes


6. Details Prior to Admission

This area shows:

  • Where the resident lived or stayed before admission (home, hospital, or other care setting)

  • Contact details and address prior to admission


7. Contacts Tab

This tab displays:

  • Primary contact and next of kin details

  • Contact information, addresses, and notes

  • Secondary contact, responsible person, power of attorney, GP details, and notes


📌Note: Information on how to edit these fields, and how they link to other areas of the system, is covered in the management course.

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