The Alerts tab shows all active alerts for a resident. This guide explains how to view and filter alerts, acknowledge them, create an action plan, and understand how alert information is added to progress notes.
📌Note: You must have the correct permissions to acknowledge alerts.
Access the Alerts Tab
Open the Residents tab.
Select the resident.
Click the Alerts tab to view all alerts for that individual.
Alert Types
The Alerts tab shows:
Active alerts – alerts that still need action
Actioned alerts – alerts that have already been managed
All alerts – a full list for that resident
Filter Alerts
Use the filter options to narrow down alerts by:
Keyword
Alert type
Severity
Time range
This helps you quickly find the alerts you need.
View Alert Details
For each alert, you can check:
Alert priority
The vital sign involved
Reason for the alert
Resident’s baseline ranges
Total observations linked to the alert
Acknowledge an Alert
If you have permission:
Click Acknowledge.
Review the alert information.
Enter your action plan.
Acknowledging confirms that the alert has been reviewed and acted on.
Create an Action Plan
Your action plan should describe how staff will manage the alert, such as:
Increasing monitoring
Supporting hydration goals
Ensuring the resident meets fluid or nutrition targets
Finalise Alert Management
Click Acknowledge and Action to complete the process.
This logs the actions taken and clears the alert appropriately.
Alerts in Progress Notes
All alert activity is automatically added to the resident’s progress notes, including:
What triggered the alert
The reason for the alert
Who acknowledged it
The action plan put in place
This ensures a complete and auditable record.