The Alerts tab lets you review and manage all active alerts for a resident. Users with the right permissions can acknowledge alerts and create action plans. Follow the steps below to get started.
Access alerts for a resident
Open the resident’s profile.
Select the Alerts tab to view all alerts for that individual.
Understand alert types
The system can show:
Active alerts – not yet actioned
Actioned alerts – already addressed
All alerts – full alert history
Filter alerts
Use filters to narrow down alerts by:
Keyword
Alert type
Severity
Date or time range
Review alert details
For each alert, you can view:
Priority level
Vital readings linked to the alert
Reason the alert was triggered
Resident’s baseline healthy ranges
Full observation data
Acknowledge alerts (permissions required)
To acknowledge an alert and create an action plan:
Click Acknowledge to open the alert details.
Enter an action plan, including:
How staff will manage the alert
Targets or steps to follow (e.g., increased fluid intake)
Click Acknowledge and Action to save the plan.
Documentation in progress notes
When an alert is acknowledged, the system automatically records in the resident’s progress notes:
Alert details
Reason for the alert
Who acknowledged it
The action plan created