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GP Connect user guide

Guide to using GP Connect in Access Point of Care, including linking residents and viewing real‑time GP records.

Written by Katie Airey

GP Connect allows you to view live NHS GP records directly within Access Point of Care. This gives care teams instant access to key information such as medications, allergies, and medical history, helping support safer and faster care decisions.

📌Note: GP Connect must be activated before use. Your organisation must complete NHS requirements and configuration. See Activate GP Connect for your organisation to get started.


What is GP Connect?

GP Connect is a secure NHS integration that allows authorised users to:

  • Access real‑time GP patient records

  • View structured data such as:

    • Medications

    • Allergies

    • Diagnoses

    • Clinical history

  • Link residents securely using NHS validation

  • Access up‑to‑date information for care planning

This removes the need to contact GP practices for routine information.


How GP Connect works

GP Connect retrieves data securely from NHS systems.

Key features:

  • NHS validation (PDS) – confirms resident identity

  • Live GP data retrieval – pulls records from GP systems

  • Role-based access – controls what users can see

  • Audit logging – records all access for compliance


Before you start

You must ensure:

  • GP Connect is enabled for your facility

  • You have the correct user permissions

  • Resident details match NHS records exactly


Set up GP Connect

Enable GP Connect (Admin only)

  1. Go to Admin

  2. Open Facility settings

  3. Tick Enable GP Connect

  4. Enter the ASID

  5. Click Save

📌Note: The GP Connect tab will not appear until this is completed.


Set user permissions

Go to:
Admin → Role Management → Permissions → Resident Care

Assign:

  • GpConnectData (View) → view GP data

  • GpConnectData (Modify) → link residents

  • GpConnectFullView (View) → full record access

⚠️Important: Users must have View permission to access GP Connect.


Prepare resident records

To successfully link a resident, ensure the following fields match NHS records exactly:

  • First name

  • Last name

  • Date of birth

  • Gender

  • NHS number

  • GP practice ODS code

⚠️Important: Even small differences (e.g. spelling) will prevent linking.


Link a resident to GP Connect

  1. Open the resident profile

  2. Click the GP Connect tab

  3. Click Set up GP Connect

  4. Review the NHS details returned

  5. Confirm the details are correct

  6. Click Continue

The resident will now be linked.


Common validation results

✅ Successful match

  • NHS details match

  • Resident is linked

❌ Resident not found

  • Check name, DOB, and gender

  • Confirm the resident has not opted out

⚠️ Multiple matches

  • Verify NHS number and ODS code

  • Check all demographic details

⛔ Deceased or restricted record

  • GP Connect cannot be used

  • Contact your Information Governance lead

🔄 Service unavailable

  • Try again later


View GP Connect data

Once linked, the GP Connect tab shows:

  • Medications

  • Allergies

  • Diagnoses

  • Test results

  • Consultations

  • Immunisations

📌Note: Data is live and read-only – it updates directly from NHS systems.


Use date filters

If you have full access:

  1. Enter a From and To date

  2. Click Filter

📌Note: Date filtering requires GpConnectFullView permission.


System behaviour

  • Data is not stored in Access Point of Care

  • Records are pulled in real time

  • A loading message appears while data is retrieved

  • Errors will display if the NHS service is unavailable


Frequently asked questions

Who can access GP Connect?

Users must have GpConnectData View permission.


Why can’t I see the GP Connect tab?

  • GP Connect may not be enabled

  • You may not have permission


Why can’t I link a resident?

  • Details do not match NHS records

  • Missing NHS number or ODS code

  • No permission


Can I edit GP data?

No – GP Connect is read-only.


Is GP Connect available outside England?

No – it is only available through NHS England.


Security and governance

GP Connect is protected by:

  • NHS Data Sharing Agreement (NDSA)

  • Role-based permissions

  • Full audit logging

  • NHS identity validation

  • Secure system authentication


📌Note: Residents can opt out via the NHS National Data Opt-Out service. If they opt out, GP Connect access will be blocked.

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